Translation Policy: A Tool to Digitally Empower or to Digitally Disempower Migrant Communities?

Digitally mediated communication in the public sector has changed how citizens and authorities communicate. Within this digital context, it been identified that language problems may be an underlying cause of social exclusion for migrant groups (see Khorshed Imran, 2015, p. 347), which seems to indicate lack proficiency host country’s give rise new forms divides migratory contexts. Bearing mind, here we contend that, migrants with barriers, access key services within can happen through translation provision, used as a tool digitally empower them. Thus, based on logic, paper empowerment (Mäkinen, 2006) communities is explored assessing what extent implementation policy empowers migrants’ country’ services. To end, will focus case study, implemented between Spanish ministry Migration two immigration procedures, investigated from descriptive stance using methodological concept domain. Our initial findings suggest by results diametrically opposed levels our study. arguably, even if could all only some them; most powerful group